Before you board
Frequently asked questions.
Find direct answers about tickets, tables, cancellations, accessibility, attire, gift certificates, and family experiences.
Planning answers
The details guests ask about most.
What is the standard cancellation policy?
My Old Kentucky Dinner Train states that full refunds are available up to 14 calendar days before departure. Within 13 days, tickets are non-refundable but may generally be rescheduled or transferred, subject to timing and fees.
What does Trip Protection change?
With Trip Protection, the source FAQ states that guests may request a refund, reschedule, or gift-card conversion up to one hour before departure, less the protection and booking fees.
Can I reserve a private table?
Several experiences offer private-table ticket categories. Check the specific ride page and availability for current table options.
Can you accommodate wheelchairs or walkers?
The FAQ addresses wheelchair and walker support. Contact Reservations before booking to discuss the needs of your party and the best available arrangements.
What should I wear?
The source FAQ includes dress guidance. Choose attire that is comfortable for dining and boarding, and contact Reservations if you have a question about a particular experience or event.
Do gift certificates expire?
The source FAQ addresses gift-certificate expiration. Contact Reservations with a certificate question before booking.
Do children need a ticket for North Pole Express?
The North Pole Express page includes special ticketing information for children, including a note for children under age two. Review the experience page before selecting tickets.